What People Are Saying

“It is with genuine appreciation that we share our experience working with Scrubs, a company that has completely transformed the way we handle insurance billing and revenue cycle management.

After more than a decade in the optometry field, we’ve faced nearly every billing and insurance-related challenge — from EOB confusion and coordination of benefits issues to persistent struggles with timely filing and inconsistent follow-ups. Over the years, we tried handling things in-house, hired outside billing agencies, and tested multiple systems, but none of them delivered the results we needed. We always felt like we were falling behind and losing revenue we should have been collecting.

Then we found Scrubs.

They not only took the time to go back over a year and recover claims that had fallen outside the timely filing window, but they also implemented a comprehensive workflow that brought clarity and efficiency to our entire process. Now, the majority of our payments are received through EFT, and everything is tracked, transparent, timely, and manageable.

One of the most impactful changes has been how well-organized our account has become under their care. Scrubs provides detailed monthly spreadsheets that clearly outline what has been billed, paid, and what remains outstanding — along with any necessary next steps. They also handle sending statements to patients, which has further streamlined our collections process. These reports and services have made it easy to stay on top of our financials and given us a level of visibility and peace of mind we hadn’t experienced before.

Scrubs has even gone out of their way to help make our team more efficient in using RevolutionEHR, offering hands-on training, workflow optimization tips, and personalized support that has made a noticeable difference in our day-to-day operations. They have also gone to bat for us in dealing with Medicaid credentialing issues, advocating on our behalf and helping to resolve long-standing administrative obstacles.

Kat and Jennifer are both incredibly knowledgeable and professional. Their background in the industry is extensive, and they bring a level of insight and care that is rare. They are always available for contact or to chat through their computer app whenever questions arise, providing constant support and peace of mind. Beyond billing, Scrubs offers access to coding experts, and they even provide optician training packages — making them a truly full-spectrum resource for practices like ours.

What truly sets Scrubs apart is their commitment to their clients. With regular bimonthly meetings, ongoing support, and a genuine desire to see our practice succeed, they feel more like partners than a vendor. They care about the health and future of our business — and it shows in everything they do.

Without reservation, we give Kat and Jennifer our highest recommendation. Any practice looking to bring order to their billing, improve collections, and work with a team that treats your business as their own would benefit from their services.”

Sincerely,

A Grateful Client in the Optometry Field

---

I first met Kat Londo when my office transitioned to RevolutionEHR in 2010. Kat was our trainer, and how lucky we were! She was so incredibly knowledgeable, helpful, kind, and patient. She was always willing to go over things again, or explain a different way. Her training style was so successful that our “go live” was a breeze! After that, Kat didn’t “throw us in the deep end” either – far from it! She was always so willing to answer our further questions and resolve any questions. Kat’s knowledge of RevolutionEHR is immense – she definitely knows all the ins and outs of the EHR. About five years later, Kat introduced us to her colleague Jennifer Scacciaferro. I was amazed how much knowledge she also possessed – I had been a Revolution user for five years, and Jen still could teach me tricks. She and Kat were both fantastic to have on the onboarding team. Over the past 15 years, I still get ahold of Kat and “Sketch” when I have questions. I couldn’t ask for a better team and would recommend them highly!

Victoria Davis, OD

Madelia Optometric Inc.

---

“During my two years working with Jennifer and Kat at 20/20 Now, they proved to be tremendous assets to the team. Both were exceptionally hardworking, responsive, and goal-oriented. They consistently went above and beyond, volunteering to take on additional hours or responsibilities whenever needed. Their versatility and eagerness to adapt—whether by taking on new roles or ensuring client satisfaction—were invaluable. I highly recommend Jennifer and Kat for any services they offer, as their dedication and professionalism are truly outstanding.”

BRIAN GRANT

Spectrum Vision Partners

---

“When we signed our contract to go with Revolution, they gave us access to the Google classroom which had over 100 little videos in separate sections that we had to watch.  They essentially just said “go ahead and watch all these videos, and email us if you have any questions.”  So we divided all the videos into different sections and assigned a section every few days for the staff to watch.  But after a few weeks we learned that wasn’t really helpful because our staff is more hands-on and we needed a more personalized approach.  We needed something a little more tailored to each of the staff’s unique styles of learning.  I learned of Scrubs through one of the Facebook Revolution groups and I joined the Scrubs Revolution Facebook page.  I was still of the mindset that we could watch all the individual videos on our own, but I wanted to see if we could hire trainers to fly out on our go-live day to make sure things ran smoothly.  This is when I spoke with you and Jennifer during the initial video call.  I had no idea that you offered a 6 week training course where you met with each staff individually.  I honestly didn’t know how involved the learning process was until we hired you and we started doing the 1 on 1 practice sessions. Looking back, I have no idea how we would have learned Revolution without you and Jennifer.  Now that we have gone through the process, and seeing how many hours each week you both spent with the staff, we feel like the price of the training is worth it ten times over.  If anything, you might even be charging too little when you factor in all the hours you both have put in.”

Dr. Gregory Ferrucci, OD

Greater Milford Eye Associates

---

Kat and Jennifer,

We appreciate working with you! It’s been a good fit for our team—quick communication has been helpful, and having team members available to answer questions in chat is great.
We also value the check-ins, and you’ve consistently shown that you’ll go to bat for us. It’s been rewarding to grow together, working through things like coordination of benefits ect, and it’s clear that our goals are well aligned.
The recent change in the way we can tackle aging claims seems like a positive move. Being able to see the “whole forest at once (all claims)” gives us a better grasp on things and helps us stay on top of everything.
Your advice, perspective, and attention to detail are strong assets to our business.
We appreciate your support and collaboration—looking forward to continuing to build on this partnership.

Best regards,

Dr. Travis Anderson, Dr. Michael Owen and Ms. Kaycie

Owen Eye Care

---

---

---